Frequently asked questions
Tenant FAQs
Rent is to be paid by direct electronic payment into the Trust Account, account numbers can be found on the second page of your lease, or call our office for account details.
You must include the property address and/or surname to enable the agent to identify and credit the tenant account. We will not be accountable for processing any deposits received that are not identified and you must allow two days for processing.
Your Rent must be paid on or prior to the due date. Rent arrears are not acceptable. Action will be taken to resolve any rent arrears issues, up to and including termination of tenancy agreements if required.
“Rent in Advance” Definition: This is for a period of time you are ABOUT to use. E.G. Before you move into the property you have been asked to pay “2 weeks rent in advance”. Then you move into the property, you use up the 2 week rent in advance then you pay another 2 weeks rent and so on. If you wish to pay the rent weekly you then must pay rent the week after you move in to maintain the fortnight in advance.
We have a very strict policy of “Zero Rent Arrears”. Should you choose not to make rental payments in accordance with the tenancy agreement then this will have an overall effect on the tenancy as well as future rental references. If you are experiencing difficulties, please contact our office immediately to discuss this with us.
If a mark or stain can be removed by using a product or a cloth/machine then it can be (and must be) cleaned. This will ensure the property is being well maintained during the tenancy and will have an effect on future tenancies being offered. It will also have an effect on future rental references required.
Please ensure you and your invitees park in your driveway or on the roadway. No vehicles are to park on the lawns at any time.
Residents are advised to supervise children at all times around garage doors to ensure the safety of the child. Children should not be allowed to hold or use garage door remotes.
These are to be installed only at the landlord’s discretion. We do not advise you risk the use of blue-tape or other adhesives.
You are responsible for keeping the garden beds weed free and for general lawn mowing, edge trimming and garden care.
You are to immediately remove oil spills as they are increasingly difficult to remove if left. You will be responsible for paying a contractor to clean the affected area in the absence of your successful remedial action.

